Shipping & Returns
We offer a variety of shipping options at checkout, however strongly encourage customers to choose the "signature required" delivery option because of the risk of loss or theft. When the "no signature required" delivery option is selected at checkout, we're unable to be held responsible for replacing packages.
Also note that if you order multiple items, they may come in multiple packages—but you pay just one shipping fee!
For orders shipped to destinations within the United States, our standard delivery method is FedEx Ground, for which we charge a flat rate of $10. All orders will be shipped within 3 business days, pending credit-card verification.
We also offer overnight shipping for $19.50, and 2-day for $14.50 via FedEx. Please note that certain items (as noted in their product descriptions!) aren’t eligible for expedited shipping. Sorry about that!
International orders are shipped via DHL Express for a flat rate of $34.50, and should arrive in 3 to 4 business days, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees (bummer, we know). We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot not be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email if you have any other questions on this front!
No Returns All Sales Final
Also, note: Harmony Scents has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
To make sure you get the correct item/size you want, we suggest that you place a new order and then return your original order.
FINAL SALE ITEMS
Unfortunately, we cannot accept returns on incense.
Please read the fine print when using a promotional code, as items purchased using a code are often only eligible for return for store credit or are final sale. All international orders are final sale and not eligible for return, regardless of code used. Codes are applied before the cost of shipping, handling, and tax.
RETURN TO SENDER
We're happy to ship packages that are returned to our warehouse back to you—we just ask that you pay for shipping. Please email to start the process and let us know if you prefer to have it sent to a different address or if you have any questions. We'd hate for you to miss it again!
We’re so excited that you want to gift something from Harmony Scents! Our packing slips don’t show any prices, so we’ve got you covered on that front. To write a note to your BFF (or whoever is lucky enough to be your giftee), enter your message in the gift notes section at checkout. To purchase a gift card, click this link. We will email you a certificate that you can either print out or forward directly to the recipient.
If you’ve been gifted something from Harmony Scents that isn’t quite your speed, you can return it for store credit. Just contact us with your gifters name, and we would be more than happy to help you find something else.